Control4 Support & Maintenance Plans

Maintenance & Support

Long-Term Reliability for Your Smart Lifestyle

Even the best technology needs looking after. That’s why Scento offers expert Maintenance & Support for all Control4 systems we install and even systems we didn’t. Our goal is to ensure your smart home continues to run smoothly, evolve with your lifestyle, and adapt to future technologies.

Whether it’s routine health checks, remote diagnostics, firmware updates, or emergency support, we’re here when you need us. We offer tiered support packages and tailored solutions based on your system complexity, usage, and level of automation.

Control4 Integration

Control4 provides remote access to your system’s performance and logs, allowing us to detect problems, push updates, and keep things running efficiently often without a site visit.

Key Benefits

• Proactive support and monitoring
• Fast diagnostics and remote troubleshooting
• Scheduled software and firmware updates
• Priority response times for breakdowns
• Options for both Scento and third-party installations

Additional Features

• Tiered Support Plans: Choose Bronze, Silver, or Gold coverage levels
• Remote Tools: Monitor device performance, check connectivity, push fixes
• Annual Service Reviews: Optimisation sessions and system health audits
• Emergency Support: 24/7 helpline and on-call engineer support

Common Concerns

Q: Is support mandatory?A: No, but we highly recommend it to keep your system current and reliable.

Q: What if another company installed my Control4 system?A: We can still help. We offer takeover services to bring your system under our support umbrella.

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